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Help Desk Services Form
Help Desk Services Form
Please enable JavaScript in your browser to complete this form.
Please enable JavaScript in your browser to complete this form.
What is the goal of this project?
Why are you considering a new Help Desk provider?
Lack of resources
Hours of coverage
Service augmentation
Cost savings
Faster time to market
Opex vs capex (staffing)
Focus on value-add services
Replace current MSP
Other
If you selected other, please specify
Which services are you looking for?
End User Help Desk
Managed IT Services
Other
If you selected other, please specify
Compliance Standards Required
CCPA
CMMC
FedRAMP
FISMA
GDPR
GLBA
HIPAA
HITRUST
ITAR
ISO 27001
NIST
PC
SSAE 18
SOC 1/2
SOX
Other
If you selected other, please specify
# End Users supported
# Offices supported
Desired Support Model
Onsite
Remote
Mix of both
Desired Support Coverage
8×5 M-F
24/7/365
Other
If you selected other, please specify
Estimated # Tickets/Month
*
Please provide a rough % breakdown of tickets by type
*
Language Requirements
English
Spanish
Other
If you selected other, please specify
Current Support
How is support provided today?
Internal team
Outsourced (US)
Outsourced (offshore)
Other
If you selected other, please specify
# Current Agents
What are the top three issues or challenges you would like to improve on?
Which Software Products are in use today?
ITSM / Ticketing
Call Center
None
Other
Agents services
Are you interested in new support/ticketing software?
Supported Systems
Which areas does your help desk need to support?
*
Mobile Devices
Network (VPN, Internet)
Operating System
Email
Productivity Software
Internet Browser
Antivirus
Hardware (Laptop, Printer, VDI)
Other
If you selected other, please explain
Please describe any additional services the help desk must support.
Please list any common complaints or issues from end users.
Helpful Info
What is your expected "Go Live" date for this project?
Budget (per month)
$0.00
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